Thank you for choosing VapePurchase! As an official distributor of every brand, we guarantee that every product goes through strict quality control at the factory.

Checking your order

When your parcel arrives, check the package and all products carefully to make sure everything works properly. If you notice any problem, our support team is ready to help you resolve it so you’re happy with your purchase.

7-day return and exchange guarantee for quality issues

We’re committed to top product quality and your satisfaction. If within 7 days you receive a faulty product or one with a quality issue, we accept the return or provide a free replacement, covering all related costs including the cost of returning the product.

Please note that products that have been opened, used or don’t meet our return conditions won’t be accepted. This also applies to products such as e-liquids and pre-filled cartridges, which can’t be returned for hygiene and safety reasons.

To start a return or exchange, contact our customer support and provide the following details:

  • Order number
  • Codes of the products to return or exchange
  • Reason for the return or exchange

Our team will reply to your request within 24 hours.

3-day guarantee for damaged products (DOA)

If you receive a damaged or faulty product that doesn’t work properly within 3 days, we’ll arrange a replacement or a refund. In that case contact us at vapepurchase7@gmail.com no later than 72 hours after delivery and provide the following details:

  • Description of the problem
  • Photos or videos showing the fault
  • Order number

Possible faults include:

  • Damaged or broken parts (glass, screens, etc.)
  • Faulty products (not charging, not working, etc.)

3-month product quality guarantee

Most products bought from us come with a 3-month guarantee from the date of purchase. It covers material and manufacturing defects. Check the product description for the warranty terms.

Exceptions:

  • Atomizers (RDA and Tank)
  • E-liquids
  • Spare cartridges and atomizer heads
  • Special parts (drip tips, glass, O-rings, etc.)
  • Hemp-based products and rechargeable batteries

Note: Atomizer heads are consumables and aren’t covered by the warranty once used.

The warranty doesn’t cover damage from improper use, such as:

  • User errors (e.g. dropping or water damage)
  • Damage from dropping from height or incorrect charging
  • Hardware modifications

Exchange conditions

If you receive a faulty or damaged product that doesn’t match the description, we’ll arrange a replacement. To start the process, contact us within 48 hours at vapepurchase7@gmail.com after receiving your order.

Please provide the following details:

  • Order number
  • Description of the product and the fault
  • Photos or videos of the fault
  • Serial number of the products

Note: Without clear evidence (photos or videos) we can’t guarantee a replacement.

Missing products in the parcel

We check every order carefully, but products may be sent in separate parcels. Check all parcels before confirming delivery. If you find a product missing, contact us at vapepurchase7@gmail.com within 48 hours and provide the following details:

  • Order number
  • Codes of the missing products
  • Photo of the outer packaging

Possible solutions:

  • Resending the missing products
  • Refunding the price of the missing products

Refund conditions

A refund is issued once we’ve received and checked the returned product. Products that weren’t dispatched are refunded within 24–48 working hours. Products you’ve received are refunded once their condition is confirmed.

Please note:

  • Returns of products sent to the shop are processed within 24 hours.
  • The refund to the original payment platform may take 7–14 working days.

Contact

If you have questions or need help, contact us by email at vapepurchase7@gmail.com or on WhatsApp at +852 66264532 .

Thank you for choosing VapePurchase! We care about your satisfaction with our products and services.