TRACK YOUR ORDER

How can I track my order?

Once your order has shipped, you'll get an email with the tracking number and a link to the courier. You can use that number to follow your parcel's status in real time.

What should I do if my order doesn't arrive within the stated time?

If your order hasn't arrived within the stated time, check the status with the courier using the tracking number. If the problem persists, contact us – we'll sort it out.

Can I change the delivery address after placing an order?

Once the order has shipped, we can no longer change the delivery address. If you need to change something, contact us as soon as possible before it's on its way.

Is express delivery available?

We currently offer standard delivery only. If you need faster delivery, contact our support – we'll see what's possible.

What should I do if my parcel is lost?

If your parcel goes missing in transit, contact us immediately. We'll do everything we can to clarify the situation and track it down.

ORDERS AND PAYMENTS

How do I order on the website?

Choose the products you want to buy and add them to your cart. Then go to checkout, enter your delivery details and pick a payment method.

Which payment methods do you offer?

We currently offer cash on delivery only. If you'd like to pay online, contact us – we'll let you know the options.

How do I get the invoice for my order?

The invoice is sent automatically to your email after a successful order. If you didn't receive it, contact us – we'll resend it.

How can I cancel my order?

If you want to cancel, contact us as soon as possible. If the order is already on its way, we can't cancel it – in that case we'll discuss a return.

Can I change my order after placing it?

Once the order has shipped, we can no longer change its contents. If it hasn't shipped yet, contact us – we'll try to fulfil your request.

REORDERS AND CUSTOMER SUPPORT

How do I report a faulty product?

If you received a faulty product, contact us within 7 days of delivery. We cover the shipping costs and the return or replacement.

How do I return a faulty product?

If you received a faulty product, contact us immediately. We'll arrange a free return and replacement.

What warranty applies to the products?

All our products come with a 3-month warranty. If a problem arises during that time, contact us – we'll find a solution.

How do I contact customer support?

For questions, email us at vapepurchase7@gmail.com or message us on WhatsApp at +852 66264532.

How do I file a complaint about a service or product?

If you're not happy with our service or a product, contact us – we'll do everything we can to resolve it quickly.

PRODUCT RETURNS

How do I return a product due to a quality issue?

Products with quality issues can be returned within 7 days. Contact us so we can arrange the return or replacement.

Do I get my money back?

If the product meets the return conditions and is in its original condition, you get the full amount back.

How do I return a product if I don't like it?

We only accept returns for faulty products or products with quality issues. In other cases, contact us – we'll discuss the options.

What conditions apply to refunds for faulty products?

If the product is faulty, we cover the return costs and refund the full amount once we receive it.

How long does a refund take?

Once we receive the returned product, we process the refund within 7–14 working days, depending on the payment method.