Contact

Do you have a question about an order, a product or a delivery? Our customer service team is here for you — through whichever channel suits you best. Whether it is a question about an order, a delivery, paying cash on delivery, a return or an exchange, just write to us and we will take care of it.

How to reach us

  • WhatsApp: +852 66264532 — the fastest route for short questions about orders, delivery status or products.
  • E-mail: vapepurchase7@gmail.com — ideal if you want to send documents, order numbers or photos along with your message.
  • Messenger and Telegram: both channels are also available if you prefer to write there.

Our customer service team usually replies within 24 hours. Messages that reach us at the weekend or on a public holiday are handled on the next working day.

The contact form on this page

This page also includes a contact form you can use to send your enquiry straight to us. It covers the fields name, e-mail address, subject and message. Name, e-mail address and subject are required; the message field is optional, but it helps us route your enquiry correctly on the very first contact. Please check your e-mail address carefully, because that is the address we send our reply to.

What to include so we can help you quickly

The more precise your message, the faster the solution. Where possible, tell us your order number, the product concerned and the reason for your enquiry — for example a delayed delivery, a question about paying cash on delivery, a damaged item or a request to exchange something. If your parcel is already on its way, the details from the tracking page help us too. That way we can look into your case without coming back to you with follow-up questions.

What we can help you with

We support you with questions about orders, delivery, cash on delivery, returns and exchanges. Inside Hungary we normally deliver in 3–7 working days from our warehouse in Budapest; elsewhere in Europe the delivery time is 5–10 working days. Cash on delivery is our standard payment method, so you only pay when your parcel arrives. Online payment can be arranged individually through our support team — just write to us and we will agree on a solution that works for you. We ship free of charge on orders from €110 (40,000 Ft) and charge €7.40 (2,700 Ft) below that.

Questions we answer straight away

Many enquiries can be settled without waiting: you will find answers to questions about delivery times, payment, returns and age verification under FAQ. We have put together the details of shipping costs and delivery times under Shipping information, and the conditions for sending goods back under Returns & refunds. You can check the current status of your parcel at any time via Track your order.

Would you like to know more about us, our warehouses and the way we work? Then take a look at About us or browse our range directly — from disposable vapes to e-liquids you will find all products in our shop. We look forward to hearing from you.