Shipping Information – Delivery Times, Tracking and Customs

Shipping information

Thank you for shopping with VapePurchase. We work every day to give our customers fast, reliable and transparent shipping worldwide. On this page you can find out how we process orders, which carriers we work with and what delivery time to expect in your country. Please read our shipping policy carefully so that you know before you buy when your parcel will arrive and what costs to expect.

Processing and dispatching your order

Orders placed through vapepurchase.com are normally processed and dispatched within 1–3 working days (Monday to Friday). Orders that come in at the weekend or on a public holiday are processed on the following working day. As soon as your parcel has left our warehouse, we send you an e-mail with your order number and your tracking number.

Our warehouse in Hungary is in Budapest. We also hold part of our range in an overseas warehouse. Which warehouse your shipment comes from depends on the products you ordered and where they are available at the time you order. The overview further down shows, for each country, which carrier is used and what transit time to expect from each warehouse.

Estimated delivery time

We do our best to deliver your order as quickly as possible. How long delivery takes depends mainly on which warehouse it ships from and which country it is going to:

• Shipping from the warehouse in Hungary (Budapest), delivery inside Hungary: usually 3–7 working days.
• Shipping from the warehouse in Hungary (Budapest), delivery to the rest of Europe: usually 5–10 working days.
• Shipping from the overseas warehouse: here shipping usually takes around 7–15 working days.

All figures refer to working days (Monday to Friday, excluding public holidays) and are counted from the day the parcel leaves our warehouse. Delivery can be delayed when order volumes are very high, around public holidays, or when the carrier or customs clearance needs more time. You will find the detailed transit times by country and region in the table at the end of this page.

Tracking your shipment

Once your order has been dispatched we send you a tracking number by e-mail. You can use this number to follow your parcel on www.17track.net. Please be patient: it can take 1–2 working days before the first status data appears in the carrier’s system. The number is already assigned right after dispatch, but the tracking display often only fills in after a short delay. Your tracking number is also a good thing to keep until the parcel arrives, so that you have every detail to hand if you need to ask us something.

You can also enter the order number from your confirmation e-mail on our Track your order page at any time to check the processing status of your order. We have collected the answers to the most common questions about delivery times, tracking numbers and payment methods under FAQ.

Changing or cancelling an order

You can cancel your order or change the delivery address at any time as long as the shipment has not yet been dispatched. In that case please e-mail us as quickly as possible with your order number. Once the parcel has been dispatched we can unfortunately no longer process a cancellation, a refund or an address change, because the parcel is already on its way to you. If you want to send a delivery back after receiving it, the conditions on our Returns & refunds page apply: we take unopened goods back within 7 days.

Shipping costs and free delivery

Orders from €110 (40,000 Ft) ship free of charge. For smaller orders we charge shipping costs of €7.40 (2,700 Ft). Even on a free-shipping order there are no additional customs duties or taxes when the parcel is handed over — you pay exactly the amount you see in the basket and do not have to worry about unexpected costs.

Cash on delivery is our standard: you only pay when the parcel reaches you. If you would rather pay online, please contact our support team — an online payment (for example by PayPal, Visa, Mastercard or AliPay) can be arranged individually for your order. In the shop you will find all products in our range.

Shipping methods and prepaid duties (DDP)

To make your purchase as smooth as possible, we offer shipping with prepaid duties (DDP, Delivered Duty Paid) for a number of countries and regions. With a DDP shipment you pay no additional customs duties and no import fees when the parcel is handed over — these charges are already settled in advance.

We ship with prepaid duties (DDP) to the following countries and regions:

• United States: UPS Express (excluding Alaska and Hawaii)
• Canada (CA) and the United Kingdom (UK): local DPD Express
• Europe: UPS Express, DPD Express, DHL Express

The European countries covered by DDP shipping include: Germany, Belgium, Luxembourg, the Netherlands, Czechia, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal and Spain.

Delivery times by country and region

The following table shows the expected delivery times for individual regions and countries — split between shipping from the China warehouse and shipping from the European warehouse. The times given are based on experience; in an individual case the transit time can differ, for example around public holidays, at times of high parcel volumes, or if customs clearance takes longer.

Shipping methods and carriers

The figures in the “China warehouse” column reflect the longer transport route and customs clearance on import; shipments from the European warehouse are correspondingly faster. If your country is not listed, or if you would like an estimate for your destination before you buy, just ask us — we are happy to check the current situation for you.

Duties and customs charges outside the DDP countries

In countries and regions where we do not offer DDP shipping, VapePurchase still covers the applicable taxes, duties and customs clearance charges. For you as a buyer that means there are no additional customs or import fees when the parcel is handed over; any duties that arise are borne by VapePurchase. In some countries and regions, however, customs clearance may require a business registration or proof of identity. If that applies to your shipment, we will let you know in good time and explain step by step which details and documents are needed.

Customer support and shipping questions

At VapePurchase your satisfaction comes first. If you have a question about shipping, tracking or customs clearance, or if you need further support, please write to us at vapepurchase7@gmail.com. Our support team usually gets back to you within 24 hours on questions about returns and shipping. For a quick question in between, you can also reach us on WhatsApp at +852 66264532; you will find all the other ways to reach us on our Contact page. Our Terms & conditions also apply to every order.

VapePurchase sells exclusively to people aged 18 and over. Please only order if you are of legal age; the details are set out in our Age policy.

Thank you for choosing VapePurchase for your vaping needs. We appreciate your trust and look forward to providing you with excellent service.